Find us in
Green Bay.
The yard is open to walk-ins during business hours. Email goes straight to a real person and gets answered the same day. We don’t use a phone — long story, but the form on this page does everything a call would.
Same-day reply.
Every form goes straight to a human in Green Bay — no chatbots, no offshore desks. Mon–Fri responses within four working hours.
1140 Glory Rd
GREEN BAY, WI 54304 · UNITED STATES
| Monday | 7:30a – 5:30p |
| Tuesday | 7:30a – 5:30p |
| Wednesday | 7:30a – 5:30p |
| Thursday | 7:30a – 5:30p |
| Friday | 7:30a – 5:30p |
| Saturday | 8a – noon (by appointment) |
| Sunday | Closed |
We’ve found that phone tag eats more time than it saves and often leaves no audit trail. Quotes, schedules, and prior-contents paperwork all need to be written down anyway — so we just start there. Form responses come back in under four working hours from a human in Green Bay.
Drive straight in. Park near the office (the small box on the right). Someone will come find you. The yard dogs are friendly — please don’t feed them anything.
Directions and what to expect.
What you’ll see when you visit.
The ones people ask after their first reply.
Why don’t you have a phone number?
After tracking three years of inbound calls, we found 93% would’ve been faster by email. So we moved to email-only with a 4-hour response SLA during business hours. Customer satisfaction went up, not down. Read the full write-up.
How quickly will you reply to my email?
Within 4 business hours during normal hours (M–F 7:30a–5:30p CT). After-hours email gets answered first thing the next business day.
Can I tour the wash floor?
Yes. We welcome walk-throughs Mon–Fri. Email ahead so we can have someone free to guide you. Bring closed-toe shoes; we’ll provide eye and ear protection.
Are you accessible by public transit?
The closest Metro bus stop is about 12 minutes walking. Most visitors drive.
Do you ship to my city?
Probably yes. Within ~400 miles of Green Bay, we run our own trucks. Beyond, we use long-relationship partners. See transport for routing details.
Can I email a hazmat or pricing question?
Yes. Email info@ibcreconditioned.com. Mention “hazmat” or “pricing” in the subject and it routes to the right person.
Drop us a line.
Form, email, or in person. Whatever works for you. We’ll get back the same day.